Terms of Service

1. The agreement

These terms are an agreement between you and FURRR (“FURRR”, “we”, “us”), the operator of the FURRR grooming platform available at furrr.tech and on salon-specific web addresses we host (the “Platform”). By creating an account or using the Platform you accept these terms. If you do not accept them, do not use the Platform.

Part A (sections 1–10 and 12–18) applies to everyone. Part B (section 11) additionally applies to grooming businesses that subscribe to FURRR (each a “Salon”). If you accept these terms on behalf of a Salon, you confirm you have authority to bind it. Our Privacy Policy explains how personal information is handled and forms part of this agreement.

Nothing in these terms limits rights the law gives you that cannot be limited by contract — including your rights as a consumer under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, and equivalent laws where you live. Where these terms conflict with such a right, the right wins.

2. What FURRR is (and is not)

FURRR provides the software that Salons use to take bookings, manage appointments, keep grooming records, and get paid. Each Salon is an independent business. When you book an appointment, your contract for the grooming service is with the Salon, not with FURRR. The Salon — not FURRR — sets its services, prices, schedule, and policies, performs the grooming, and is responsible for the care of your pet while it is in the Salon’s hands.

FURRR does not employ groomers, does not supervise grooming, and does not guarantee any outcome of a grooming service. Salons are not our agents, partners, or employees.

3. Accounts and eligibility

• You must be at least 18 (or the age of majority where you live) to hold an account.
• Give accurate information when you register and keep it up to date.
• Keep your sign-in credentials to yourself. You are responsible for activity on your account; tell us promptly at support@furrr.tech if you believe it has been compromised.
• The Platform includes automated security protections — rate limits, temporary lockouts, and fraud screening. They may temporarily delay or block activity that looks abusive; section 15 of the Privacy Policy explains how to reach a person if you are blocked in error.

4. Bookings, cancellations, and no-shows

• Some bookings confirm instantly; others are requests until the Salon confirms them, and a Salon may propose an alternative time. The Platform shows you which state your booking is in.
• Cancellation, rescheduling, late-arrival, and no-show policies are set by each Salon and are between you and the Salon. The Salon is responsible for making its policies available to you.
• Provide accurate contact details so booking confirmations, changes, and reminders reach you.

5. Your pet

• Give the Salon accurate and complete information about your pet — breed, size, coat condition, health issues, behaviour, and anything else a groomer should know to work safely. Grooming decisions are made in reliance on what you provide.
• Comply with the Salon’s requirements, for example proof of vaccination where the Salon asks.
• A Salon may decline or stop a groom where it judges that continuing would be unsafe for the pet or its staff. That decision is the Salon’s.

6. Payments

• Payments on the Platform are processed by Stripe. Your card details go to Stripe, not to FURRR; the Privacy Policy describes what we receive.
• Prices for grooming services are set by the Salon, and payment for them is owed to the Salon.
• Refunds for grooming services are governed by the Salon’s policies and your statutory rights; requests should go to the Salon first. We help operate the payment rails but do not decide the Salon’s refunds.
• You authorise the charges you initiate through the Platform, plus applicable taxes.

7. Content, photos, and intellectual property

• The Platform, including its software and design, belongs to FURRR and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use it as these terms allow. All other rights are reserved.
• Content you or your Salon add — pet profiles, notes, photos, and Salon website content — remains yours (or the Salon’s). You grant FURRR a worldwide, royalty-free licence to host, store, reproduce, display, and transmit that content solely to operate, secure, and improve the Platform — never to sell it, and never for advertising.
• Photos of your pet taken during grooming form part of the service record, as described in the Privacy Policy.
• If you send us feedback or suggestions, we may use them without restriction or payment — that is what feedback is for.
• If you believe content on the Platform infringes your rights, write to legal@furrr.tech with enough detail for us to assess and act on the notice.

8. Acceptable use

You agree not to:

• break the law, or infringe anyone’s rights, in connection with the Platform;
• misrepresent who you are, or book appointments you do not intend to keep;
• access anyone else’s account or data, or attempt to;
• probe, scan, or test the security of the Platform, or interfere with its operation, without our prior written permission;
• scrape, harvest, or bulk-extract data from the Platform;
• introduce malware or use the Platform to send spam;
• copy, resell, or provide the Platform to third parties except as these terms allow; or
• use the Platform to build a competing product.

9. Third-party services

Signing in with Google or Microsoft, and paying through Stripe, involves those providers’ own terms and privacy policies, which are between you and them. We are not responsible for third-party services, though the Privacy Policy explains exactly what information they handle for us.

10. Availability and changes to the Platform

We work to keep the Platform available and fast, but it is provided without a guarantee of uninterrupted operation: maintenance, updates, and events outside our control can cause downtime. We may add, change, or retire features; if a change materially reduces what a paying Salon receives, section 11 governs. Some features may be labelled beta or preview — they may change or be withdrawn, and are provided for evaluation.

11. Part B — additional terms for salons

11.1 Subscription and fees

• Salons subscribe to FURRR under the pricing agreed at sign-up or as later agreed. We may change subscription pricing with at least 30 days’ written notice; changes apply from the next billing period after the notice ends, and you may terminate before they take effect.
• Fees are exclusive of taxes, which are the Salon’s responsibility where applicable.

11.2 Your customer data

• Your customer records belong to you. As between the Salon and FURRR, the Salon owns its customer, pet, and appointment records and is the controller of them; FURRR processes them on your behalf to provide the Platform.
• Processing on your behalf, we will: process customer records only to provide and secure the Platform and as you instruct through it; keep them confidential; protect them with the measures described in the Privacy Policy; engage only the sub-processors listed there (we will update the list before adding one, and you may object on reasonable grounds); assist you, so far as reasonably practicable, with customers’ privacy requests and with your own legal obligations; notify you without undue delay of a personal data breach affecting your records; and, on termination, enable export and then delete as set out in section 11.4.
• You are responsible for your side of privacy law: having a lawful basis for the customer information you put into the Platform, honouring your customers’ rights, and complying with the anti-spam and telemarketing rules that apply to messages you choose to send (for example CASL in Canada, the TCPA in the United States, PECR in the UK, and the Spam Acts of Australia and New Zealand). Platform service messages are sent for you as part of the service; marketing is yours to justify.

11.3 Your business

• You are solely responsible for your grooming services: their quality and safety, your staff, your premises, your prices and policies, and holding whatever licences and insurance your jurisdiction requires.
• You will resolve service complaints and refunds with your customers professionally and lawfully.

11.4 Leaving

• You may export your data using the Platform’s export tools at any time during the subscription and for 30 days after termination, after which we delete or de-identify your records, except what the law requires us to keep.

12. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, and we disclaim all implied warranties and conditions, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or uninterrupted, or that it will meet your requirements.

This section does not exclude guarantees, warranties, or conditions that the law does not allow to be excluded — including consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, and the statutory rights of UK and other consumers. For a New Zealand Salon acquiring the Platform in trade for business purposes: the parties agree, as permitted by section 43 of the Consumer Guarantees Act 1993, that the Act does not apply to that acquisition, and that this is fair and reasonable.

13. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that the law does not permit to be excluded or limited.

Subject to that, and to the maximum extent permitted by law:

• Grooming services. FURRR is not liable for the acts or omissions of Salons, including the performance, quality, or safety of grooming services — those are the Salon’s responsibility under section 2.
• Indirect loss. Neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill, or anticipated savings, or loss or corruption of data (except our obligations under section 11.2).
• Cap. Each party’s total aggregate liability arising out of or in connection with these terms is limited to the greater of (a) the amounts paid to FURRR under these terms in the 12 months before the event giving rise to liability, and (b) CAD $100.
• Australian Consumer Law. Where a guarantee cannot be excluded but liability can be limited, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

14. Indemnity

A Salon will defend and indemnify FURRR against third-party claims, and the resulting damages and reasonable costs, arising from the Salon’s grooming services, its content, its customer data practices, or its breach of section 11 — except to the extent caused by FURRR’s breach of these terms.

An individual user’s responsibility is narrower: if your unlawful use of the Platform or your breach of section 8 causes a third-party claim against FURRR, you are responsible for the damages and reasonable costs that result. Nothing in this section limits rights consumer law gives you.

15. Suspension and termination

• You may close your account at any time; Salons may terminate their subscription as agreed at sign-up.
• We may suspend or terminate access for a material breach of these terms, for unlawful use, or to protect the security of the Platform or its users. Where practicable we will give notice and a chance to fix the problem first; for serious abuse or security threats we may act immediately.
• On termination, section 11.4 governs Salon data. Sections that by their nature survive — including 7, and 12 through 17 — survive.

16. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the parties attorn to the non-exclusive jurisdiction of the courts of Ontario. If you are a consumer, this does not deprive you of the protection of mandatory consumer-protection rules, or of your right to bring or defend proceedings in the courts, of the place where you live.

Before starting formal proceedings, contact legal@furrr.tech and give us 30 days to resolve the dispute in good faith. These terms do not require arbitration and do not waive any right to bring claims collectively where the law provides one.

17. General terms

• Changes to these terms. We may update these terms. For material changes we will give reasonable advance notice — at least 30 days for changes affecting Salon subscriptions — on the Platform or by email, and continued use after the effective date is acceptance. The current version always lives at this address.
• Assignment. You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition, or sale of our business, with notice to you.
• Severability. If part of these terms is found unenforceable, it is limited or severed to the minimum extent necessary, and the rest continues.
• No waiver. Not enforcing a term is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (payment obligations excepted).
• Notices. We may give notices through the Platform or to the email address on your account; legal notices to us go to legal@furrr.tech.
• Entire agreement. These terms, the Privacy Policy, and any Salon subscription order form are the entire agreement between the parties about the Platform, superseding prior discussions. Nothing in this clause excludes liability for fraudulent misrepresentation.

18. Contact

Questions about these terms: legal@furrr.tech. Support: support@furrr.tech. FURRR is operated from Toronto, Ontario, Canada.